Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging, with any manufacturer seals or labels intact where applicable. You’ll also need the receipt or proof of purchase.

To start a return, contact us at service@eastcoastcompactor.com. Returns must be sent to: East Coast Compactor - Returns, 224 Blakes Hill Rd., Northwood, NH 03261. If your return is accepted, you (the buyer) are responsible for return shipping charges. Items sent back without first requesting a return will not be accepted.

Damages and issues
Inspect your order on receipt and contact us immediately if the item is defective, damaged, or wrong, so we can evaluate and make it right.

Exceptions
Custom-ordered items are not eligible for return. Electrical and industrial parts that have been installed, wired, energized, modified, or show signs of use are not eligible for return.

Exchanges
Return the item you have; once the return is accepted, place a separate purchase for the replacement.

Refunds
We’ll notify you after we receive and inspect the return. If approved, there is a 20% restocking fee. Refunds go to your original payment method within 10 business days (banks may take longer). If more than 15 business days have passed since we approved your return, contact service@eastcoastcompactor.com.